KEY CHALLENGES

•  Ensuring customer intimacy by providing client-specific development and API-based integration with client’s existing business platforms
•  Integrating existing customer service applications with Etrel OCEAN EV charge point & energy management software.
• Leveraging on Etrel OCEAN’s reliable charge point operator (CPO) functionalities.

PROJECT OVERVIEW

Greenway is the leading charge point operator (CPO) & e-mobility service provider (EMP) in the Eastern Europe, offering a broad set of EV charging solutions and services based on Etrel OCEAN charge point management software and their integrated third-party systems. As Etrel’s long term & stable partner, GreenWay grew with Etrel OCEAN platform, however the daily management of different tools raised the need for consolidation and integration wherever possible.

Etrel OCEAN’s deep integration capabilities & event-based automation allowed GreenWay to tightly connect established CRM, customer portals, billing, payment, and invoicing service through their enterprise operating system with charge point network & roaming managed in Etrel OCEAN. Utilizing Etrel OCEAN’s extensive API database available as a powerful CPO system, they are able to embed their existing EMP functionalities and maintain the same user experience across all their platforms.

In the case of GreenWay, Etrel OCEAN is used for the following:

• Asset monitoring and control for remote setup, network automated alerting, troubleshooting, analytics, Over-the-Air upgrades, fault management, configuration, and control of charging stations and charging locations, comprising of AC, DC, public, workplace, & residential locations

• Integration with extensive automated event-based & pull APIs, enabling GreenWay to build a powerful EMP environment around OCEAN core charge point management system
• Roaming to gain access to other CPO’s and EMP’s charging stations and vice versa
• Open Charge Point Protocol (OCPP) for communication between the charging stations and the Charge Point Management System (CPMS)

GreenWay also uses Etrel OCEAN’s white label web & mobile application, but GreenWay’s service business system sets the direction for the overall user experience. With the goal of providing an optimal user experience, they wanted to combine their user portal called Customer zone with the EV driver app. Using Etrel OCEAN’s extensive APIs, we customized the functionalities and look and feel of our white label EV driver app and for customized user journey at certain steps embedded web view of their third-party tools. Starting with the registration and login of users/EV drivers, which we have synchronized so that EV drivers can use the existing Greenway Single Sign On (SSO) credentials to log in to the app or to Customer zone.

The customer relationship management (CRM) is set up and managed on GreenWay’s side, while the charging data record (CDR) comes from the Etrel OCEAN back-end system. Once the charging session is complete, Etrel OCEAN automatically sends the data to GreenWay’s third-party system, where billing, payment, and invoicing take place. After the session, the user can view the session details in the GreenWay’s Customer zone, embedded in the Etrel OCEAN web & mobile app. The same applies to the GreenWay’s help desk, which appears within the app in the same format as in the Customer zone portal.

Based off the Client zone for their B2C customers, they have also developed Fleet portal for their B2B customers, intended for workplace and business charging. Although Etrel OCEAN offers a fleet portal that is used by many of our partners, GreenWay wanted to develop it themselves so it would fit into their ecosystem. As they are taking full advantage of Etrel OCEAN CPO’s functionalities, it allows them to tailor the back-office to their business and operations by assigning specific access roles and rights to their employees or partners.

ABOUT PARTNER

GreenWay is the leading full-service e-mobility company in Poland and Slovakia, with nearly 15.000 registered EV drivers. GreenWay is one of the pioneers of electric mobility in the CEE region, just recently celebrated 10 years of successfully eliminating the use of fossil fuels through the development of e-mobility. Etrel has been alongside them for more than half of their electric journey, supporting and providing them with EV charging stations and charge point management software.